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FLinders Gin Shipping Policy

Shipping:

All purchases require the merchant to provide an ID check to the delivery driver, to receive the delivery.

Customer must be over the age of 18 to collect the purchase.

Please expect to receive your purchase with 2-6 business days. If 8 days has gone by since your purchase, please email Flinders Gin at ua.mo1634595623c.nig1634595623sredn1634595623ilf@o1634595623fni1634595623

We ship with Australia Post by default and will provide a tracking number shortly after the shipping label is generated you will receive an email with the details, or can check on your account page if you have registered with our website.

Local Pickup

We offer FREE local Pickup to any person over 18 at our Quorn Distillery. Please follow the checkout instructions to arrange a suitable collection time.  

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

To return your product, after contacting us, you should mail your product to:
2 First Street, Quorn, South Australia 5433

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, you should use a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ua.mo1634595623c.nig1634595623sredn1634595623ilf@o1634595623fni1634595623

 

 

Sale items (if applicable)

Major Faults on Sale items may be refunded in full after Inspection.

 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ua.mo1634595623c.nig1634595623sredn1634595623ilf@o1634595623fni1634595623

 

 

Cost and Charges

We base our shipping fees on the Australia Post rates, and may apply a discount to shipping fees to ensure postage remains economical. From time to time we may offer Free Shipping in conjunction with a promotion or coupon code. Standard Australia Post rates apply for Parcel Post and Express Post. These are automatically calculated during checkout based on your shipping address, and the calculated parcel size and weight from your cart.